Onboarding

Upload photo from gallery

Upload photo from camera

Onboarding

The first step on receiving your invitation email to Gap MyStore is to open your email client, and open the email you’ve just received.

Once you have opened the email, click on the link to set yourself a new password, alternatively you can copy the link and paste it into your preferred browser.

Once the website has loaded, the set password page will open, you can now create your password remembering to make sure it contains a combination of letters, numbers and symbols to ensure it is strong enough as you will not be able to continue without an acceptable password.

Upload photo from gallery

The first step to uploading photos from your gallery is navigating to the concept you’d like upload them to.

You can scroll through the various book pages before and after uploading to compare the images uploaded.

To upload, tap the camera icon. Select Gallery at the bottom of your screen to bring up your mobile gallery.

Select the album containing the images you want to upload, you can select up to 4 photos to send at one time. Tap on the image thumbnails you want to upload, you can tap them again if you wish to deselect them.

Upload photo from camera

The first step to take your picture is navigating to the concept you’d like upload to.

You can scroll through the various book pages before and after uploading to compare the images uploaded.

To upload, tap the camera icon. Once in Camera mode, tap the screen to focus and tap the camera button to take a photo

Image Deletion

To delete an image, open it in the gallery. Tap and hold the image until the menu appears and then select delete.

Icons

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Need Support?

For MyStore Support please use the method relevant to you:
Gap Inc Stores: Please call Stores Support as you do for any other support issue
Gap Inc Corporate user: Please contact your local Corporate Support Desk
Franchise Partner: If you are logged into the app, click on the burger menu > Contact Support. This will launch a form for you to provide detail about the issue you are experiencing.If you are using a computer please visit https://mystore.gaptech.com/support?pinPreAuth.
We will respond to your issue within 48 hours or less. If you need a new user or store created, please contact your VM representative who will assist you.

FAQ's

  • Why should I use MyStore?

    MyStore is a great way for you to have access to each flow’s presentation book in a relevant way while you are executing your flows . You can view the pages of the book that are correspond to your store’s tier and you will see them broken down by divisions. No more printing and flipping through hundreds of pages!
    MyStore is also a great way to share all of the good visual merchandising work you do in your store. You will no longer be asked to send images to your Gap regional VM team in any other way. This will save you the time it used to take creating a labeled and organized Powerpoint presentation. MyStore is here to make the execution and collaboration of your store’s VM more efficient.

  • How often and when should I upload photos?

  • Do I have to be connected to WiFi or a data plan to use MyStore?

  • Can I upload images from my gallery at a later time?

  • If I begin uploading images and need to step away, can I resume later?

  • I’ve added the wrong photo, can I delete it?

  • Are photos that I take using the MyStore camera saved to my mobile device’s gallery?

  • Can I download pages of the book to my mobile device so that I can view them while I am offline?

  • Can two people be logged into one store and upload images at the same time?

  • Who can see what I’ve uploaded?

  • Where can I view my approved store map and window mockups?

  • How can I track my or my team’s progress?

  • Is there another way to use MyStore other than the mobile app?

  • How can I get help or provide feedback if I have any questions about MyStore?

  • How do I request access to MyStore or set up a new store within the application?

  • The link on my welcome email has expired, what do I do?

  • When I click on the link in my welcome email, I get a message that says "Account link mismatch"

  • My account has been logged out due to 90 days inactivity

  • I do not know or have forgotten my username or password

  • I am unable to use MyStore due to an unsupported device

  • How can I re-install MyStore on my iOS or Android device?

  • When I install MyStore on my Apple device (iPhone or iPad) I see "Untrusted Enterprise Developer"

  • When I try to login to MyStore, or upload a photo I see a Network error

  • (WISE Tablet) I often see the spinning wheel, and cannot navigate through the app, or the app freezes

  • How do I zoom on a reference (book page) or a photo I have uploaded?

  • How can I start to receive a daily email summary of my partner or districts executions and comments?

  • If I make a comment, who will see it?




Visual merchandising, made simple