Gap MyStore

Make a support query

Franchise Partners: Please use this form to report any issues you experience using the MyStore application (web or mobile app).

Retail stores should contact your stores support helpdesk.

If you require a new user or store, or change to your user or store details, please contact the relevant team:

Franchise Partner user/store: Contact your VM representative
Retail user/store: Contact Stores Support helpdesk, who will assign your request to the relevant team

Please fill out the form below to send a request to MyStore support.
Fill out all details (fields marked with * must be filled in). Please use as much detail as possible when explaining the issue.

User Details

Franchise Partner* or Company name?

Country / District

Brand

Store Name

Contact Information

* Name

* Email Address If you are enquiring about an account with a different email, please inform us in the issue description below

* Phone Number Including international and area code

Support Detail

Application Version If this value has not been pre-populated, the application version can be found on the MyStyore App login screen.

Platform

* Please provide a description of the issue? If possible, please also describe steps to replicate the issue

What steps have been taken to avoid the issue? Please confirm what steps have been taken to ensure the issue is not with your local network or hardware.

Please correct the following: