See how to easily install the app step by step from receiving the welcome email to logging in.
See how to easily upload photos from your mobile camera and upload to the MyStore website.
See how to easily upload photos from your mobile camera roll and upload to the MyStore website.
The first step on receiving your invitation email to Gap MyStore is to open your email client, and open the email you’ve just received.
Once you have opened the email, click on the link to set yourself a new password, alternatively you can copy the link and paste it into your preferred browser.
Once the website has loaded, the set password page will open, you can now create your password remembering to make sure it contains a combination of letters, numbers and symbols to ensure it is strong enough as you will not be able to continue without an acceptable password.
The first step to uploading photos from your gallery is navigating to the concept you’d like upload them to.
You can scroll through the various book pages before and after uploading to compare the images uploaded.
To upload, tap the camera icon. Select Gallery at the bottom of your screen to bring up your mobile gallery.
Select the album containing the images you want to upload, you can select up to 4 photos to send at one time. Tap on the image thumbnails you want to upload, you can tap them again if you wish to deselect them.
The first step to take your picture is navigating to the concept you’d like upload to.
You can scroll through the various book pages before and after uploading to compare the images uploaded.
To upload, tap the camera icon. Once in Camera mode, tap the screen to focus and tap the camera button to take a photo
To delete an image, open it in the gallery. Tap and hold the image until the menu appears and then select delete.
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For MyStore Support please use the method relevant to you:
Gap Inc Stores: Please call Stores Support as you do for any other support issue
Gap Inc Corporate user: Please contact your local Corporate Support Desk
Franchise Partner: If you are logged into the app, click on the burger menu > Contact Support. This will launch a form for you to provide detail about the issue you are experiencing. If you are using a computer please visit https://mystore.gaptech.com/support?pinPreAuth.
We will respond to your issue within 48 hours or less. If you need a new user or store created, please contact your VM representative who will assist you.
MyStore is a great way for you to have access to each flow’s presentation book in a relevant way while you are executing your flows . You can view the pages of the book that are correspond to your store’s tier and you will see them broken down by divisions. No more printing and flipping through hundreds of pages!
MyStore is also a great way to share all of the good visual merchandising work you do in your store. You will no longer be asked to send images to your Gap regional VM team in any other way. This will save you the time it used to take creating a labeled and organized Powerpoint presentation. MyStore is here to make the execution and collaboration of your store’s VM more efficient.
Photos should be uploaded to MyStore for each flow that is executed in your store and as soon as you have completed your VM execution using the book pages as reference. The images will be shared instantly with your Gap regional VM team so that you can receive quick feedback and work with them to address any of your questions or concerns in a timely manner.
Yes. you must have access to WIFI or a data plan to use MyStore. We have optimized the photo sizes as much as possible so that you may use the app with a data plan but please be aware that you may incur additional data charges from your provider depending on your data plan and how much you are uploading and viewing images on MyStore. The best practice is to only use MyStore on WIFI to avoid any possible additional costs.
Yes. You have the ability to upload images from your mobile device’s gallery if you do not wish to upload while you are in the store. This is recommended if you do not have access to WIFI in store and is an easy way for you to share you photos when you can connect to WIFI.
Yes. Your progress will be tracked on the division list by showing you how many images have been uploaded by division. You can easily see where you have 0 images uploaded which will help you pick up where you left off when you are ready to resume.
Yes. Once you have uploaded an image you can delete it. To delete your photo, tap on the photo to enlarge it and then tap and hold on the image to view more options. Tap delete to permanently delete your photo.
No. If you take a photo using MyStore it is immediately uploaded to the MyStore service and you will not see it in your mobile device's gallery. If you want to save an image that has been uploaded to MyStore to your mobile device, tap on the photo to enlarge it and then tap and hold on the image to view more options. Tap download to save the photo to your mobile device's gallery.
Yes. To save a page of the book to your photo, tap on the book page to enlarge it and then tap and hold on the image to view more options. Tap download to save the page to you mobile device’s gallery.
Yes. Anyone with access to your store will be able to upload images. All images uploaded will be saved and there is no risk of saving over each other.
Anyone with access to your stores will be able to see the images for your store as soon as you have uploaded them. One of the benefits of the MyStore service is that you can instantly share your store visuals in realtime for quick and timely feedback from your partner at Gap and your VM managers.
On the list of divisions for each flow you have the ability to scroll down to the "requirements" section where you will see the approved floor plan and window mockup for your store.
You can track the progress of your flow on the list of stores page in the MyStore app. There are three icons available that change from gray to blue when a section of work as begun. The () planning icon lets you know when your floor plans and window mockups have been uploaded. The () camera icon will alert you that VM images have been uploaded for that store and the () reviewing icon lets you know that scorecard has been uploaded to MyStore. At a division level of a store, you will see a number of uploads indicator that will let you know how many images have been uploaded for that store in each division.
Gap Inc Stores:Currently in-store, you can only view MyStore using the MyStore app.
Franchise Users and Gap Inc corporate: Yes. Along with your access to the mobile app you also have access to a web version of the application. Click Sign In at the top of this page to access the web version of MyStore. The email and password you need are the same as the ones you use to access the mobile app. The website version has all the same functionality of the mobile app with the additional feature of being able to view your store images uploads side by side with the presentation book pages so that you can easily compare the two. You can only access the web version on Chrome or Safari. It is not supported on MS Internet Explorer, or Edge.
If you are having any issues with MyStore or have feedback you would like to share with us, please contact your Gap regional VM team.
Gap Inc Stores:New account access to MyStore and all new store requests are managed by the GAP Regional VM team. Please contact your respective VM team member for set up or access.
Gap Inc corporate users: New users are managed by your local IT helpdesk.
Franchise:Contact your VM representative who will work with you to create new stores and users.
Please contact the Franchise VM team and ask them to send you a new welcome email.
Please contact the Franchise VM team and ask them to send you a new welcome email.
Gap Inc Stores: Please contact stores support who will help you with this.
Gap Inc corporate: Contact your respective support desk who will unlock your account for you.
Franchise users: visit support and provide your information. Our support team will unlock your account for you.
Gap Inc Stores: Please contact stores support who will help you with this.
Gap Inc corporate: Your login is your Gap email address. If it does not work, contact your local corporate service desk who will assist. If you have forgotten your password, please click on "forgot password" on the login screen.
Franchise: Your username is normally your email address. If you cannot login, Please use the support form to submit a ticket. If you have forgotten your password please click on "Forgot password" on the login screen.
MyStore works on the following devices:
Any Apple device running iOS 8 or above.
Any Android device running Android 4 or above.
WISE tablets: the app must be deployed to the tablet on your behalf.
Supported desktop browsers:
Chrome or Safari.
Franchise Users/Personal Device Users: Firstly, You will need to know your mystore username & password.
Visit https://mystore.gaptech.com/login/?pinPreAuth on your iOS or Android device and login. MyStore will automatically recognize you have a mobile device and prompt you to download and install. Carefully follow the on-screen prompts.
Gap Inc Device users (iOS): Visit the GapTech App store (green icon with white G). Find and select MyStore on your device and tap install, and follow the on-screen instructions.
Gap inc Stores (WISE tablets): MyStore should be part of the standard software on your device. If it unavailable contact Store Support.
Since iOS9, Apple have changed the way they authorise Enterprise applications, which is why anyone who installs MyStore on an Apple device with iOS9 or later will see this message.
To resolve the problem, please do the following:
Go to iPhone Settings* > General > profiles & Device Management > Gap Inc
Tap “Trust Gap Inc.”
At the next screen tap trust
*not settings in the app, but your general phone settings.
If you are seeing network errors, please confirm you have an internet connection, and try using MyStore in a different area of the store where better signal is available. Alternatively take photos using your device camera, then use MyStore to “upload from gallery” when you have better signal.
If the problem persists, please contact:
Gap Inc Stores: Stores Support
Gap Inc Corporate Users: Your local helpdesk
Franchise Users: Complete the support form to submit a ticket.
If you are seeing the spinning wheel, or the app appears to have frozen:
Firstly, open windows task manager and close MyStore.
Then, confirm you have an internet connection, and try using MyStore in a different area of the store where better signal is available.
If the problem persists, please contact:
Gap Inc Stores: Stores Support
Gap Inc Corporate Users: Your local helpdesk
Franchise Users: Complete the support form to submit a ticket.
When in the concept, tap on the photo or book reference to open the item. Then use your devices pinch and zoom functionality to zoom in and out of either book pages or photos.
NB: You will need a valid email address to receive daily emails.
Web
1. Login to MyStore
2. Click on your name in the top right
3. Click settings
4. Tick the "subscribe..." box and click ok.
App (Apple or Android only)
1. Login to MyStore
2. Tap on the burger menu
3. Tap settings
4. Tap the "subscribe..." switch to on
You will now receive an email daily. You can repeat either of these processes to disable the email if it is no longer required.
iOS/Android Users: When you comment on a photo, the person who originally uploaded that photo will receive a mobile notification of the comment. If the uploader then comments, the first commenter will also receive a notification. Anybody who has access to your store can comment on photos, and all those who comment will see each other’s comments. Also, any user that has subscribed to receive the daily report will see comments made in your district/partner.
Windows App Users: you will not receive mobile push notifications. Instead, view your activity in the News Feed feature (release date April 2016)
